Refund & Return Policy
The Casa Amorosa Refund Policy explains how Casa Amorosa manages returns, refunds, and exchanges for eligible purchases made through our website. This Casa Amorosa Refund Policy helps customers clearly understand return requirements, timelines, and responsibilities before requesting a refund or replacement.
This policy applies to all orders placed through the Casa Amorosa website.
Eligibility for Returns
Customers may request a return or exchange within 7 days from the date of delivery, provided that all conditions below are met:
The item remains unused, unopened, and in its original packaging
The customer reports damaged, defective, or incorrect items upon delivery
The customer provides valid proof of purchase, such as an order confirmation or receipt
For health and safety reasons, Casa Amorosa does not accept returns for opened pet food, treats, grooming products, or hygiene-related items unless the product arrives damaged or defective.
Return Process
To initiate a return under the Casa Amorosa Refund Policy, customers must follow these steps:
Contact Casa Amorosa at info@casaamorosagroupllc.com or 888-455-4599 within 7 days of receiving the order
Provide the order number, clear photos of the item, and the reason for the return
Wait for confirmation and return instructions from our support team
Casa Amorosa does not accept returned items without prior approval.
Refunds
After Casa Amorosa approves and inspects the returned item:
Refunds are processed within 7–14 business days
Refunds are issued using the original payment method
Shipping fees are non-refundable unless the return results from our error
Processing times may vary depending on your bank or payment provider.
Exchanges
Casa Amorosa offers product exchanges subject to availability. If a replacement item is unavailable, Casa Amorosa will issue a refund instead, in accordance with the Casa Amorosa Refund Policy.
Return Shipping
Casa Amorosa covers return shipping costs for damaged, defective, or incorrect items
Customers are responsible for return shipping fees for all other approved returns
Non-Returnable Items
The following items are not eligible for return:
Opened or used products
Opened hygiene-related items
Sale or clearance items, unless damage or defects are present
Contact Us
For questions or concerns related to the Casa Amorosa Refund Policy, returns, or refunds, please contact us at:
Email: gino@casaamorosagroupllc.com
Phone: +1 310-625-2949